Ramada Edmonton Map 11834 Kingsway Avenue
Edmonton, Alberta
Canada, T5G 3J5
Phone:  (780) 454-5454
Toll-Free: 1-877-473-7871 (North America)


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Privacy Policy

Ramada Edmonton is committed to preserving and safeguarding your right to privacy. As part of this commitment, we want you to be fully aware of what happens to your personal information, which we have in our possession. Accordingly, this Privacy Policy sets out the manner in which we will collect, use, disclose and otherwise manage your personal information.

Collection of Personal Information

We collect the personal information you provide us when you enquire about, and/or make a reservation at, any of the hotels or resorts owned and/or managed by Ramada Edmonton. The personal information we may collect includes your name, gender, telephone number, e-mail address, credit card information and preferred language of communication, and other information, such as your arrival and departure dates and the number of adults and children accompanying you during your stay. We may also collect personal information when you enquire about and/or acquire other travel-related products or services available through our website from time to time, or when you choose to participate in one of our contests or other promotions.

In addition, when you make a reservation at any of the hotels or resorts owned and/or managed by Ramada Edmonton or purchase a travel-related product or service, you may be asked to provide us with other information such as the name of your company, your home address and fax number, and any special requests you may have to make your stay more enjoyable. You are not required to provide us with this information. To the extent that you do provide us with this or other non-required information, its use and disclosure will be governed by the terms of this Privacy Policy.

We also may automatically collect general anonymous information related to your use of our website, such as the date and time you visit the website and the pages you visit on the website. In addition, we collect "cookie" information from your browser to identify your computer and provide us with a record of your visits to our website. The technology used to gather "cookie" information is provided by the Internet browser you use, and may be turned off by using your browser preference buttons. This statistical information helps us to understand how our website is used (e.g., identifying which pages or sections are most popular and the peak activity times), which assists us in planning for future improvements to the website to better meet our visitor's needs.

Use of Personal Information

We use your personal information for one or more of the following purposes:

  • Processing your reservation or other purchases;
  • Identifying who you are;
  • Improving our product and service offerings; and
  • Improving our website.

In order to process your hotel reservations, we engage the services of Travelclick. We may also engage other service providers to process and fulfil your purchases of travel-related products and services. The information collected by these service providers will be used solely to process your reservation and will not be used or disclosed otherwise than as provided in this Privacy Policy or with your prior express consent.

In addition, we may enter into agreements with marketing partners in the hotel and travel industry for the sole purpose of offering products and services that may be of interest to you. We will, however, not provide you with any product and service information unless you have expressly requested (i.e. opted-in) to receive such marketing material.

We may also